WHAT’S YOUR RETURN POLICY?
Our extended Christmas returns policy is valid from 15 November 2018. This means that you can now return online purchases up until Monday 7th January 2019. Normal exclusions apply. See our Standard returns policy below.
Standard Returns policy
Return an item within our 14 day returns period and we’ll give you back the amount you paid for the item or offer an exchange or credit note, whichever you prefer.
Anything that's purchased in our sale or is on clearance can be returned within the same period for a credit to your E-wallet balance for the amount you paid for that item.
Just make sure the item is returned to us in a re-saleable condition, which means that it must be returned with its original tags still on, unworn, unwashed and returned in the original packaging.
When returning goods which you bought using a discount or offer, we will adjust the refund accordingly.
Gift Vouchers cannot be returned, or exchanged for cash.
WHAT HAPPENS IF I DON'T LIKE THE ITEMS OR THEY DO NOT FIT?
No problem. Just send the item back to us within the 14 day return and in a re-saleable condition (must be returned with its original tag still on, unworn, unwashed and returned in the original packaging), depending on your preferences and stock levels, we’ll either refund it, exchange it or give you a credit to your E-wallet balance.
Please fill in and enclose the Returns form attached to your delivery note. Or you can download the Returns Form at the bottom of this page.
You can (if you like) let us know that you are going to send back the item by emailing us at firstname.lastname@example.org, but it is not necessary to do so.
WILL I GET BACK THE ORIGINAL POSTAGE AND PACKING CHARGES THAT I PAID WHEN RETURNING MY ORDER?
You will have to pay the costs of sending the order back to us unless the item is deemed faulty or if we send you the wrong size or colour. We will not refund any postage and packing charges if you cancel after the fourteen days.
You can just send the products back us to cancel within 14 days, but if you want to, you can email us at email@example.com beforehand and notify us of your wish to cancel.
We recommend you use a signed for delivery service such as with Royal Mail when sending us your parcel to ensure it is adequately insured against loss or damage in transit as we are not liable for any loss or damage to parcels being returned to us.
WHY DON'T YOU ALWAYS OFFER FREE RETURNS WHEN MOST STORES DO?
We thought about this, but most companies that offer this absorb the costs in other areas – for example putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns. We do sometimes offer free returns during special promotions
HOW LONG DOES IT TAKE TO PROCESS MY RETURNS?
We try to process returns as quickly as possible, but, as stated on the Return Form, it can take up to 10 days when we’re very busy.
WHERE SHOULD I SEND MY RETURNS?
If you are returning goods for refund or exchange please send them to:
115-117 Spon Lane