To ensure the health and safety of our team, our parcels are taking a little longer than usual to reach you. You can see our new estimated delivery times below.
The world is our oyster. Or so we like to think. We'd like to embrace the whole of it, but things are not that simple. The countries we aim to deliver to can be found on the drop down next to the shipping option at the checkout stage.
HOW MUCH DOES DELIVERY COST AND HOW LONG WILL IT TAKE?
We've tried to keep the prices down as much as possible:
Orders must be placed and authorised before 3pm to qualify for same day dispatch.
3 -5 working days
Next Day Delivery before 1pm
1-2 working day
Saturday Delivery before 1pm
1 working day Saturday guaranteed
*Standard Delivery on All Ashwood Leather Goods
*Items dispatched from supplier and prices due to weight. Heavier items may incur additional postage charges.
£10.00 1st Item
£15.00 More than 1 Item
3-5 working days
Some items may be unavailable as they are sometimes dispatched directly by our supplier. If the supplier is unable to ship we will contact you as soon as possible.
5-12 Working Days
Rest Of World
5-12 Working Days
(Please be aware you may also be liable for customs charges at your country of delivery, these charges are the buyers responsibility and can vary country to country).
DO YOU ALWAYS MEET YOUR DELIVERY TIMESCALES?
We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control. Orders placed and approved by 3 pm will be dispatched that same day.
WHAT HAPPENS IF MY ORDER COMES OVER TWO DELIVERIES - AM I EXPECTED TO PAY POSTAGE TWICE?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you. However if you place a particularly large or bulky/heavy order for overseas, we may in some cases contact you regarding shipping costs.
WHAT IF I'M NOT IN WHEN YOU MAKE A DELIVERY?
Don't worry. The nice man or woman who delivers your order will leave a card saying they've called, but no one was at home. You will be able to go online at Royal Mail to rearrange your delivery.
CAN I HAVE FREE POSTAGE ON MY ORDER?
We know you all like free postage and we do offer it as part of a promotion from time-to-time but it is not an automatic 'right' for every customer. Look out for regularly offers and discounts by registering and signing up to our Newsletter.
INCORRECT SHIPPING ADDRESS PROVIDED?
For seller protection reasons we can only ship to the address you provide when placing your order. We can not take liability for an item lost or undelivered due to an incorrect shipping address being provided. In such cases we suggest you contact the courier to re-arrange delivery to the correct address. Or alternatively we can wait for the parcel to be returned to us by the courier and then arrange to have it shipped out again. Please be aware additional postage charges will incur if we re-ship.